Seattle Residents’ Top Complaints Revealed in Find It, Fix It App
When you’re out in Seattle and you see a problem — maybe some unsightly graffiti, a trash can overflowing with litter or a nasty pothole — what do you do?
Most of us probably just shrug and move on with our day. But thousands of Seattleites take action and alert local government using the city’s Find It, Fix It smartphone app.
I was curious how folks were using the app, so I asked the city for its data. I received more than 230,000 requests for service submitted from Jan. 1, 2020, to Nov. 15, 2021. Most of these — 77% — were submitted through Find It, Fix It, while an additional 16% came via other apps (Citizen’s web and PremierOne Citizen Service Request). The rest were submitted by telephone and email — there were even a handful of letters included…